Coimbatore Property Partners ("CPP", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and handle your information when you interact with our website, Facebook and Instagram advertisements, lead forms, WhatsApp Business account, phone calls, property enquiries, site visits and other services.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name, mobile/phone number, WhatsApp number, email address, city or current location
- Property requirements, preferred location, purchase purpose and timeline, budget or preferred property range
- Preferred plot, villa or property specifications and site visit preferences
- Enquiry and follow-up details shared during calls, WhatsApp, website forms or site visits
- Lead source and campaign information (e.g. Facebook/Instagram campaign, ad or lead-form details)
- Communication history with our property advisors
We may also collect standard technical information from our website such as browser type, device information, IP address, pages visited and cookies where applicable.
2. How We Collect Information
Through our website and enquiry forms, Facebook and Instagram Lead Ads, Meta instant forms, the WhatsApp Business Platform, phone calls, SMS or other approved channels, direct/manual enquiries, exhibitions and referrals, site visit registrations, and our CRM and follow-up systems.
3. How We Use Your Information
We use your information to respond to enquiries, understand your requirements, recommend suitable properties, provide project details and pricing, arrange site visits, follow up via phone or WhatsApp, maintain records, assign enquiries to advisors, analyse lead quality and campaign performance, improve our services, and meet security, compliance and fraud-prevention obligations.
4. Facebook and Instagram Lead Ads
When you submit an enquiry through a Facebook or Instagram lead form, Meta may provide us with the information you entered — such as your name, phone number, city, property requirement, purchase purpose and timeline. We use this only to respond to your enquiry and carry out related follow-up. Your use of Facebook and Instagram is also subject to Meta's own privacy policies.
5. WhatsApp Communication
With your consent, we may contact you via WhatsApp regarding enquiries, requested project information, pricing, brochures, site visit confirmations and relevant updates, using the official WhatsApp Business Platform / Cloud API.
You may opt out of promotional WhatsApp communication at any time by replying STOP, or by contacting us directly. Transactional or service-related communication may still be sent where necessary.
6. CRM and Automation
We use CRM and automation systems for lead allocation, follow-up scheduling, enquiry history, duplicate-enquiry detection, site visit coordination and internal reporting. Access is restricted to authorised team members and service providers who need it for legitimate business purposes.
7. Sharing of Personal Information
We do not sell or rent your personal information. We may share limited information, where necessary, with authorised employees and advisors, project owners or developers relevant to your enquiry, site visit executives, Meta/WhatsApp platforms, Google services, hosting and CRM/analytics providers, and government or legal authorities when required by law.
8. Property Developers and Project Partners
CPP may act as a marketing, advisory or channel partner for selected projects. Where necessary to respond to your enquiry or arrange a site visit, your contact and requirement details may be shared with the relevant authorised developer or representative, limited to what is relevant to your enquiry.
9. Cookies and Website Analytics
Our website may use cookies to improve functionality, understand visitor behaviour, measure marketing performance and improve advertisements. Third-party services such as Meta and Google may also use cookies per their own policies. You may manage cookies via your browser settings.
10. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction. No online system can be guaranteed completely secure.
11. Data Retention
We retain personal information only as long as reasonably necessary for enquiry response, follow-up, business records, dispute resolution, fraud prevention and legal or regulatory requirements. Information no longer required may be deleted, anonymised or securely archived.
12. Your Choices and Rights
You may contact us to ask what personal information we hold, request correction or deletion, withdraw consent for marketing, opt out of WhatsApp promotions, or raise a privacy concern — subject to applicable laws and legitimate retention requirements.
13. Data Deletion Requests
You may request deletion of your personal information at any time. Full details of what can be deleted, how to submit a request and what happens afterwards are set out on our dedicated Data Deletion page.
In short: email coimbatorepropertypartners@gmail.com or WhatsApp +91 80560 83262 with the subject "Data Deletion Request", including enough information (name and registered mobile number) to identify your enquiry. After verification, we will delete or anonymise the relevant information unless retention is required for legal, regulatory, fraud-prevention or legitimate business purposes.
14. Third-Party Links
Our website, WhatsApp messages or advertisements may link to third-party sites. We are not responsible for their privacy practices — please review their policies before sharing personal information.
15. Children's Privacy
Our services are intended for adults legally capable of entering into property-related transactions. We do not knowingly collect personal information from children for property marketing purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations or business practices. The latest version will always be published on this page with an updated effective date.
17. Contact Us
Coimbatore Property Partners
Phone / WhatsApp: +91 80560 83262
Email: coimbatorepropertypartners@gmail.com
Address: Coimbatore, Tamil Nadu, India
Website: coimbatorepropertypartners.com